Returns & Exchanges

OUR ONLINE RETURNS POLICY

We understand that there may be occasions where you need to return an item ordered online. Below we have outlined our online returns policy based on statutory distance selling rules.

14 DAY RETURNS POLICY

  • The customer has 14 days to return goods from the date of receiving
  • Goods must be returned unused/unworn in original packaging with tags
  • The customer is responsible for the return of goods and at their cost
  • If exchanging goods, we will not charge for the shipping of the new item
  • On receipt of goods and satisfactory inspection, a refund will be processed within 3 working days if a refund is required
  • Goods must be returned to: Fishface Cycles, Unit 7 Walkers Way, High Street, Wombourne, South Staffordshire, WV5 9DP
  • When returning goods please print and complete the below RETURNS FORM and include within the package

RETURNS FORM